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When is a Knowledge article automatically retired using the Knowledge - instant Retire workflow?

On validation approval

On Valid to date, article is automatically retired

The Knowledge - instant Retire workflow is designed to automatically retire knowledge articles when they reach their specified "Valid to date." This feature helps organizations manage their knowledge base by ensuring that articles containing outdated information are no longer available for reference.

When an article’s "Valid to date" is reached, it indicates that the content is no longer considered valid or relevant, hence it is automatically retired from active use. This process streamlines the management of knowledge articles, reducing the risk of users relying on outdated information.

In contrast, while validation approval is an important part of the knowledge management lifecycle, it does not trigger automatic retirement. Notifications to the article author or archiving the article may involve additional steps or manual actions that are not part of the instant retirement process defined in this specific workflow. Therefore, the direct association of the workflow with the automatic retirement upon reaching the "Valid to date" is the key reason why this choice is correct.

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On Valid to date, retire notification is sent to the Knowledge article author

On Valid to date, the article is archived

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